The forgotten promise of e-government maturity: Assessing responsiveness in the digital public sector     

Kim Normann Andersen  Rony Medaglia  Ravi Vatrapu  Helle Zinner Henriksen  Robin GauldAuthor vitae 《Government Information Quarterly》2011,28(4):439-445

Assessing e-government responsiveness is one of the major gaps in the currently dominant e-government maturity models. While we have a relatively large pool of models focusing on technological and organizational integration from a supply side perspective, measures of responsiveness of e-government systems from a user perspective are still lacking. Replicating a study from New Zealand and Australia, this study explores the response time and quality of e-mail response in Danish local and central governments (N = 175). Despite that Denmark is high ranking in international benchmark studies, we find that one third of central government agencies did not respond at all, and close to 80% of the ministries provided none or incomplete answers. Local government responds faster and provides answers that are more complete and accurate than those provided by central government. Implications for e-government are discussed.  相似文献   

Understanding the dynamics in e-Participation initiatives: Looking through the genre and stakeholder lenses   总被引：1，自引：0，他引：1  

Øystein Sæbø  Leif Skiftenes Flak  Maung K. SeinAuthor vitae 《Government Information Quarterly》2011,28(3):416-425

Conventionally, e-Participation initiatives are considered to be successful only if users use these services. While the growing body of e-Participation literature has listed and studied challenges and barriers to achieving this end, conceptual clarity on why such projects are considered as failures is yet to be achieved. We argue that this is due to the inadequate understanding of the complex stakeholder dynamics of an e-Participation project. In this paper, we seek to address this knowledge gap by proposing that using stakeholder theory complemented by genre theory provides an interpretive lens to understand the complexities in the development and use of such projects. To illustrate our proposed lens, we apply it to analyze an e-Participation project in Norway at its development and use phases. Our findings indicate that a key factor that influences the success of e-Participation initiatives is high saliency of at least one stakeholder group at various phases of the initiatives. The saliency of stakeholders changes over the life of a project and hence the salient stakeholder also varies. Consequently, it is not essential for the same stakeholder group to be salient throughout, only that some stakeholders remain salient. Our interpretive lens also extends the discourse on stakeholder theory. In traditional management literature stakeholder theory is meant as a tool to identify stakeholders' groups to which management or owner of an organization should pay attention. We show that it is also useful to identify which stakeholder groups will act to protect their interests. Based on our findings, we propose insights into studying and developing e-Participation projects.  相似文献   

Borrowing demand at local public libraries in Sweden     

Knut Løyland  Vidar RingstadAuthor vitae 《Library & information science research》2011,33(4):284-292

This research explored the determinants of borrowing demand for print books and media at local public libraries in Sweden for the period of 1995–2007. The role of the Swedish local public libraries seemed to have fundamentally changed during the period analyzed. They have had an increasingly important role to play in equalizing income opportunities. This was only the case for the working part of the population, however. Those outside the labor force, as well as the unemployed—had substantially lower borrowing demand for both print books and media. This fact appears to be one of the more demanding challenges facing Swedish public libraries today, together with the fact that while children are the most frequent borrowers, they become the least frequent borrowers of all age groups when they turn into teens.  相似文献   

On the contractual governance of research collaborations: Allocating control and intellectual property rights in the shadow of potential termination     

Claudio Panico Author vitae 《Research Policy》2011,40(10):1403-1411

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Do RFIDs (radio frequency identifier devices) provide new ethical dilemmas for librarians and information professionals?     

Clare Thornley  Stuart Ferguson  John Weckert  Forbes GibbAuthor vitae 《International Journal of Information Management》2011,31(6):546-555

This paper provides an analysis of the current and potential ethical implications of RFID technology for the library and information professions. These issues are analysed as a series of ethical dilemmas, or hard-to-resolve competing ethical obligations, which the librarian has in relationship to information objects, library users and the wider social and political environment or state. A process model of the library is used as a framework for the discussion to illustrate the relationship between the different participants in the library system and it is argued that ethical analysis should involve the identification of future developments as well as current issues. The analysis shows that RFIDs do currently pose some dilemmas for librarians in terms of the conflicts between efficient service, privacy of users and an obligation to protect the safety of society as a whole, and that these are likely to become more problematic as the technology develops. This paper is part 2 of a series of papers on RFIDs and the library and information professions.  相似文献   

Conserving indigenous knowledge as the key to the current and future use of traditional vegetables     

T.P. Dweba  M.A. MearnsAuthor vitae 《International Journal of Information Management》2011,31(6):564-571

Indigenous knowledge erodes rapidly. When the loss of this knowledge negatively affects the lives and health of traditionally living rural communities, a drive to conserve indigenous knowledge becomes vital. This article argues that the transfer of indigenous knowledge on traditional vegetables will ensure the availability and utilisation of this important food source for resource-poor rural communities. Data collected on the present use of traditional vegetables at a rural Xhosa village in the Eastern Cape Province of South Africa documented indigenous practices of traditional vegetable use and measured attitudes and perceptions of young women. Findings revealed that although traditional vegetables are readily available, there is a decline in the use of traditional vegetables in this village. Since the loss of associated indigenous knowledge is a reality, and in view of the negative attitude towards traditional vegetables, future use of this valuable food source is threatened. The transfer of the associated indigenous knowledge holds the key to the potential future use of traditional vegetables. Altered perceptions of traditional vegetables are crucial for the conservation of the associated indigenous knowledge. As a result awareness campaigns to promote the use of traditional vegetables, related nutritional education, including proper cooking and preservation techniques are necessary.  相似文献   

Customer acceptance of IPTV service quality   总被引：1，自引：0，他引：1  

Hyeong Yu Jang  Mi Jin NohAuthor vitae 《International Journal of Information Management》2011,31(6):582-592

The purpose of this article is to provide insights into the effects of Internet Protocol Television (IPTV) service quality and reveal mediation effects in the process of forming the repurchase intention. This study incorporates additional theoretical construct, perceived enjoyment, to reflect IPTV characteristics using extended technology acceptance model (TAM). This study empirically investigated a research model and conducted a survey of IPTV service users. The results of this study are as follows. First, IPTV service quality is summarized as design, security, and customer service, which is supported by second-order factor analysis. Service quality had an influence on perceived usefulness, perceived ease of use, and perceived enjoyment. Second, perceived ease of use had a significant effect on perceived enjoyment, and perceived usefulness also had an effect on repurchase intention. Third, attitude, trust, and satisfaction had a positive effect on repurchase intention. To reveal the impact on repurchase intention of the IPTV service quality, this study proposes customer acceptance on IPTV service based on a modified TAM.  相似文献   

Is the informationist a new role? A logic model analysis     

I. Diane Cooper 《Journal of the Medical Library Association》2011,99(3):189-192

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Kids speak: preferred parental behavior at youth sport events     

Omli J  Wiese-Bjornstal DM 《Research quarterly for exercise and sport》2011,82(4):702-711

News reports (e.g., Abrams, 2008) and scholarly research (e.g., Wiersma & Fife, 2005) have indicated increasing concern that parent-spectator behavior at youth sport events may be problematic. Multiple strategies have been used to influence spectator behavior in youth sport contexts (e.g., "Silent Sundays"). However it is unlikely that interventions aimed at changing parent-spectator behaviors have adequately considered young athletes' perspectives, because little is known about how children want parents to behave during youth sport events. Therefore, children (ages 7-14 years) were asked to describe how parents actually behaved at youth sport events and how they wanted parents to behave. Through grounded theory analysis (Charmaz, 2000), three parent "roles" emerged from the data-supportive parent, demanding coach, and crazed fan.  相似文献   

Psychological needs as mediators? The relationship between leisure-time physical activity and well being in people diagnosed with osteoporosis     

Gunnell KE  Mack DE  Wilson PM  Adachi JD 《Research quarterly for exercise and sport》2011,82(4):794-798

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